Position Summary

We are a diverse agency helping our clients communicate to a diverse set of audiences through a myriad of channels. With purpose-built specialties that span the marketing ecosystem, we deliver a modern product to forward thinking brands.

Job Requirements

• Support approximately 70 Mac systems in-house
• Manage local Help Desk tickets as the first line of support
• Assist with additional tickets from Europe during US business hours
• Ensure exceptional service – our Help Desk staff is universally liked thanks to their compassion and competence. This position will carry on that tradition.
• Create policies and procedures for the Help Desk
• Ensure security of data and network access
• Communicate with vendors as needed
• Assess system performance and recommend improvements
• Manage Inventory and assist in purchasing equipment for users
• Manage onboarding and offboarding of users
• Other duties as assigned

Qualifications and Skills

• 2-3 years of IT experience
• Experience with Jamf
• Excellent problem solving and multi-tasking abilities
• Team player

Application Process

Please, no phone calls. Due to a high amount of interest, we may not reply to all applicants.

If you have checked off this list of qualifications, send your cover letter, resume, and portfolio link to: [email protected]